PRODUCT POLICY
🔒 TERMS & CONDITIONS – PLEASE READ CAREFULLY
This document contains important information about your rights, obligations, and limitations related to your purchase. By proceeding with the purchase, you acknowledge and accept the terms stated below.
🚫 Non-Refundable & Non-Exchangeable Policy
-
All goods sold, paid for, and delivered are strictly non-refundable, non-returnable, and non-exchangeable.
-
All items include a 1-year in-house warranty.
-
For manufacturer or distributor extended warranties (after 1 year), additional processing and delivery fees apply.
-
A minimum 20% cancellation fee applies for last-minute order cancellations requiring a refund, subject to store management's approval
-
Advance/pre-order deposits are non-refundable.
🚚 Shipping, Risk & Delivery Responsibility
-
Transportation and courier costs are to be borne by the purchaser.
-
For self-collected items, any paid shipping fees are non-refundable.
-
The buyer assumes all risk for postal/courier delivery orders.
-
In case of damage, loss, or mishandling, the buyer must file a claim with the respective courier provider.
-
Insurance is optional for items over RM500, and is recommended for added protection.
🧾 Invoice & Documentation
-
Always keep your original purchase receipt for warranty purposes.
-
DOTATECH reserves the right to reject any warranty claim without an official receipt.
-
If you do not receive your tax invoice within 7 working days, please request one (free of charge).
-
A RM15 fee applies for reissuing lost/misplaced invoices.
-
Marketplace receipts are not accepted as they lack the product serial number (S/N) required for verification.
🛠️ WARRANTY POLICY
❌ Warranty Will Be Considered Void If:
-
No original proof of purchase/receipt is provided.
-
Warranty seal/sticker is damaged, broken, or tampered.
-
Signs of misuse, mishandling, natural disasters, or unauthorized disassembly.
-
Burn marks or physical damage caused during use, assembly, or shipping.
-
Modifications, self-repairs, or excessive overclocking that cause malfunction.
🔁 7-Day Exchange Policy
-
One-to-one product exchanges are available within 7 days of purchase, subject to:
-
Stock availability & management/service center approval
-
Item condition
-
⚠️ RMA/Service Handling Notice
-
If a returned product is found to be issue-free, a service fee starting from RM55 will be charged.
-
This fee compensates for technician labor and time.
🧷 Data & System Disclaimer
-
DOTATECH is not liable for loss or corruption of data, or confidential/personal information.
-
Please back up your data before submitting any system/hardware for servicing.
-
All systems submitted for service are done at the customer’s own risk.
📦 Warranty Claim Process
-
Products must be sent to our office via:
-
Drop-off
-
Postage
-
Same-day delivery (Grab, Lalamove, etc.)
-
-
Shipping costs are borne by the customer.
-
Once completed, the collection will follow the same method.
Attach the following to your product:
-
Original invoice/receipt
-
Customer name & contact number
-
Issue description
-
All original accessories (full-set condition)
🔺 Failure to provide these may result in processing delays or rejection by the service center.
📍 DOTATECH Office Address:
DOTATECH TECHNOLOGY PLT
(202104001008 - LLP0027634-LGN)
No. 45, Jalan Eco Ardence C U12/36C, Ardence Crest,
Eco Ardence, Seksyen U12, Setia Alam,
40170 Shah Alam, Selangor, Malaysia
📞 Tel: +603 6128 5305
🗑️ Abandonment Clause
Any system or hardware left unclaimed for more than 30 days after notification will be considered abandoned.
We reserve the right to dispose of such items without further notice.
⚖️ Policy Updates
DOTATECH reserves the right to revise, amend, or update these terms and conditions at any time, without prior notice.
Dotatech is not responsible for any unlicensed software installed on hardware or systems.
