Product Policy

PLEASE READ THIS CAREFULLY; IT CONTAINS VERY IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOUR PURCHASE.

  • GOODS SOLD, PAID FOR, AND DELIVERED ARE NON-REFUNDABLE, NON-RETURNABLE, AND NON-EXCHANGEABLE. ALL ITEMS SOLD COME WITH A 1-YEAR IN-HOUSE WARRANTY. FOR EXTENDED WARRANTY BY THE MANUFACTURER OR DISTRIBUTOR AFTER THE FIRST YEAR, PROCESSING AND DELIVERY CHARGES WILL BE IMPOSED. A CANCELLATION FEE (MINIMUM 20%) WILL BE IMPOSED ON ORDERS CANCELED AT THE LAST MINUTE, UNDER CONDITIONS REQUIRING A REFUND.

  • DEPOSITS FOR ADVANCE OR PRE-ORDERS ARE NON-REFUNDABLE. TRANSPORTATION OR COURIER COSTS FOR GOODS/ORDERS WILL BE BORNE BY THE PURCHASER. FOR SELF-COLLECTED ORDERS, SHIPPING FEES ARE NON-REFUNDABLE.

  • THE BUYER/PURCHASER ASSUMES THE RISK FOR POSTAGE OR COURIER ORDERS. ANY MISHANDLING, DAMAGE, OR MISSING PARCELS/ORDERS MUST BE CLAIMED WITH THE RESPECTIVE COURIER COMPANY ACCORDING TO THEIR TERMS AND CONDITIONS. INSURANCE IS OPTIONAL FOR ITEMS VALUED OVER RM500 FOR ADDITIONAL LIABILITY COVERAGE.

  • PLEASE KEEP YOUR PURCHASE RECEIPT FOR WARRANTY PURPOSES. DOTATECH IT ENTERPRISE RESERVES THE RIGHT TO REJECT ANY CLAIM WITHOUT THE ORIGINAL PURCHASE RECEIPT. IF YOU DO NOT RECEIVE AN OFFICIAL TAX INVOICE WITHIN 7 WORKING DAYS OF PURCHASE, PLEASE REQUEST ONE FREE OF CHARGE. IF THE INVOICE IS LOST OR MISPLACED AFTER THAT TIME, A PENALTY OF RM15 WILL BE IMPOSED TO REISSUE THE DOCUMENT.

  • WARRANTY ON ALL PRODUCTS SOLD IS CONSIDERED NULL AND VOID UNDER ANY OF THE FOLLOWING CONDITIONS:

    1. THE WARRANTY CLAIM IS NOT ACCOMPANIED BY THE ORIGINAL PROOF OF PURCHASE/RECEIPT.
    2. THE WARRANTY SEAL/STICKER IS TORN, BROKEN, OR TAMPERED WITH.
    3. THE PRODUCT SHOWS SIGNS OF MISUSE, MISHANDLING, NATURAL DISASTERS, OR UNAUTHORIZED DISASSEMBLY.
    4. THERE ARE BURN MARKS OR ANY PHYSICAL DEFECTS/DAMAGE CAUSED BY THE END USER OR DURING DELIVERY/POSTAGE/COURIER.
    5. MODIFICATIONS, PERSONAL REPAIRS, OR EXCESSIVE OVERCLOCKING HAVE RESULTED IN MALFUNCTION.

 

POLICY

  • DOTATECH IS NOT LIABLE FOR ANY LOSS OR CORRUPTION OF DATA, CONFIDENTIAL, PROPRIETARY, OR PERSONAL INFORMATION. YOU ARE ADVISED TO BACK UP ALL YOUR DATA BEFORE BRINGING IN HARDWARE OR SYSTEMS FOR REPAIR.

  • ALL SYSTEMS SENT IN FOR SERVICES ARE AT YOUR OWN RISK.

  • ALL DEFECTIVE PRODUCTS THAT REQUIRE A ONE-TO-ONE EXCHANGE WITHIN 7 DAYS FROM THE DATE OF PURCHASE ARE SUBJECT TO STOCK AVAILABILITY AND THE CONDITION OF THE PARTICULAR ITEMS.

  • PLEASE CHECK CAREFULLY WHEN SENDING IN DEFECTIVE PARTS FOR RMA/WARRANTY. IF THE PRODUCT IS FOUND TO BE ISSUE-FREE, HANDLING AND SERVICE CHARGES WILL BE INCURRED, STARTING FROM RM55.

DOTATECH RESERVES THE RIGHT TO REVISE, AMEND, OR MODIFY THESE TERMS AND CONDITIONS AT ANY TIME AND IN ANY MANNER WITHOUT PRIOR NOTICE. DOTATECH IS NOT RESPONSIBLE FOR ANY UNLICENSED SOFTWARE THAT COMES WITH THE HARDWARE/SYSTEM.

ANY HARDWARE OR SYSTEM LEFT UNCLAIMED FOR MORE THAN SIXTY (60) DAYS AFTER NOTIFICATION WILL BE CONSIDERED ABANDONED. WE RESERVE THE RIGHT TO DISPOSE OF SUCH SYSTEMS WITHOUT PRIOR NOTICE.