Terms & Conditions

WARRANTY POLICY

⚠️ Important Notice Before Sending for RMA

Please inspect carefully before sending defective part(s) for RMA (Return Merchandise Authorization) or warranty service.

If the product is found to be issue-free, a handling and service fee starting from RM55 (excluding shipping) will be charged.
This is to compensate our technicians for labor and time spent.

⏳ Estimated Processing Time

The typical RMA process takes 2–4 months, depending on the product brand, distributor, and service center/principal. Duration may vary by case.

❌ Warranty Will Be Void If:

  • The original store-issued proof of purchase/receipt is not provided.
    ⚠️ Marketplace receipts (e.g. Shopee/Lazada) are not accepted as they do not contain product serial numbers (S/N).

  • The warranty seal/sticker is torn, broken, or tampered with.

  • Damage is caused by misuse, mishandling, natural disasters, or unauthorized assembly/disassembly.

  • There are burn marks, cracks, or any physical damage during use, assembly, delivery, courier, or postage.

  • The product shows signs of modification, personal repair, or overclocking that resulted in malfunction.

📦 Warranty Claim Procedure

To submit a product for warranty, please deliver it to our office by:

  • Drop-off

  • Postage

  • Same-day delivery (e.g. Grab/Lalamove)

All shipping and delivery costs are the customer's responsibility.
The same delivery method applies for product collection after warranty completion.

📍 Office Address

DOTATECH TECHNOLOGY PLT
(202104001008 - LLP0027634-LGN)
No. 45, Jalan Eco Ardence C U12/36C, Ardence Crest,
Eco Ardence, Seksyen U12, Setia Alam,
40170 Shah Alam, Selangor, Malaysia
📞 Tel: +603 5033 3156

✅ Required Before Sending:

Please attach the following to the product:

  • A copy of the original invoice/receipt

  • Customer name and contact details

  • Clear description of the issue

  • Full set of the product (with original accessories, if any)

❗ Missing any of the above may result in processing delays or rejection by the service center.

🗑️ Uncollected Products Policy

Products not collected within 30 days of notification will be deemed abandoned and may be disposed of without further notice.

By sending in a product for RMA, the customer is considered to have agreed to Dotatech's warranty terms and conditions.

EXCHANGE POLICY

🔁 7-Day One-to-One Exchange

Defective products may be eligible for a one-to-one exchange within 7 days from the purchase date,
subject to stock availability and product condition.

❌ Exchange Will Not Be Granted If:

  • No original proof of purchase/receipt is provided.

  • Warranty seal/sticker is damaged or tampered with.

  • Product is damaged due to misuse, mishandling, natural disaster, or unauthorized disassembly.

  • Burn marks or physical damage during use or shipping/courier are present.

  • Signs of modification, personal repair, or overclocking are detected.

  • Product was purchased through online marketplaces (e.g. Shopee, Lazada, TikTok).

➡️ For online purchases, please request a return or refund directly via the respective platform or communicate with our marketplace agent.