Terms of service

🧾 Invoice & Documentation

  • Always keep your original purchase receipt for warranty purposes.

  • DOTATECH reserves the right to reject any warranty claim without an official receipt.

  • If you do not receive your tax invoice within 7 working days, please request one (free of charge).

  • A RM15 fee applies for reissuing lost/misplaced invoices.

  • Marketplace receipts are not accepted as they lack the product serial number (S/N) required for verification.

🛠️ WARRANTY POLICY

❌ Warranty Will Be Considered Void If:

  • No original proof of purchase/receipt is provided.

  • Warranty seal/sticker is damaged, broken, or tampered.

  • Signs of misuse, mishandling, natural disasters, or unauthorized disassembly.

  • Burn marks or physical damage caused during use, assembly, or shipping.

  • Modifications, self-repairs, or excessive overclocking that cause malfunction.

🔁 7-Day Exchange Policy

  • One-to-one product exchanges are available within 7 days of purchase, subject to:

    • Stock availability & management/service center approval

    • Item condition 

⚠️ RMA/Service Handling Notice

  • If a returned product is found to be issue-free, a service fee starting from RM55 will be charged.

  • This fee compensates for technician labor and time.

🧷 Data & System Disclaimer

  • DOTATECH is not liable for loss or corruption of data, or confidential/personal information.

  • Please back up your data before submitting any system/hardware for servicing.

  • All systems submitted for service are done at the customer’s own risk.

📦 Warranty Claim Process

  • Products must be sent to our office via:

    • Drop-off

    • Postage

    • Same-day delivery (Grab, Lalamove, etc.)

  • Shipping costs are borne by the customer.

  • Once completed, the collection will follow the same method.

Attach the following to your product:

  • Original invoice/receipt

  • Customer name & contact number

  • Issue description

  • All original accessories (full-set condition)

🔺 Failure to provide these may result in processing delays or rejection by the service center.